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ReliaTel VoIP Quality Analytics

Monitor VoIP Call Quality in Real-Time with In-Depth Quality Analytics

ReliaTel VoIP QoS monitoring and analytics detects and reports quality problems and alarms in real-time, providing the critical visibility and deep quality analytics necessary to successfully deliver high quality VoIP service levels.

ReliaTel monitors and analyzes VoIP quality for both active sessions in progress as well as historical sessions, including:

• Real-time capture of session statistics on every call
• Real-time calculation of MOS for every call
• 60+ VoIP QoS metrics monitored and analyzed
• Delay, jitter, packet loss for each VoIP session in progress
• Burst and gap analysis to identify key issues masked by "averaged" scores
• Analysis of both live and completed call activity
• Audit trail of historical QoS metrics

Through both passive and active QoS monitoring, ReliaTel enables users to gauge the impact of multiple concurrent calls, as well as dive deeply into the analytics of each individual call across key factors such as delay, jitter, loss, industry standard Listening Quality, Conversational Quality MoS scoring for trending, and root cause analysis for troubleshooting.

When voice quality fluctuates or drops, or performance issues are detected, ReliaTel automatically triggers alarms in real-time based on customizable thresholds, SLA violations, recurrence settings, and condition rules. Key staff members are automatically notified, and escalation is activated based on customizable rules selected. As a result, voice support technicians have the complete, in-depth analytics needed to accurately pinpoint and resolve quality issues.